4 signs it’s time to invest in an IT managed service provider

Date: 03 October 2017 Author: David Webb

Demand forIT managed service providers is growing apace, with the managed services market reaching $143.3 billion in 2016 and set to expand, at a compound annual growth rate (CAGR) of 10.8 percent, to reach a staggering $242.5 billion by 2021. Factors driving this growth include the increasing popularity of the cloud, heightened security concerns and the increasing complexity of IT environments. If you haven’t already joined the trend that’s helping companies keep up with evolving customer demand, here are some red flags indicating that now might be the time to invest in an IT Managed Service Provider.

1) You don’t have an in-house IT support team

When your non-IT employees are required to handle IT issues, you’re taking them away from the duties they were employed to perform—the things they do best—and placing efficiency and staff morale in jeopardy. Requiring employees without the right credentials to deliver in an increasingly complex IT environment is likely to result in staff attrition and can cost your company as much as £132,000 in lost training and productivity. By contracting an MSP to take care of your technology function, you’re not only freeing your staff to do what they do best; you’re also benefiting from the best talent hired by your IT Managed Service Provider. You’ve already gone to the trouble of employing the best sales people to represent your company, why compromise on the critical IT function?

2) Your in-house IT team is overworked

Your IT team plays a vital role in keeping the wheels turning throughout an organisation and is expected to deliver more responsive support on an increasing number of channels. Too often, this leads to a team of overworked individuals. If you recognise any of the following factors in your IT department, your tech people might be approaching breaking-point: low employee morale, dropping performance levels, falling away of ongoing training to enhancement IT skills and career development, failure to adhere strictly to IT protocols. It makes good business sense to stop the downward spiral before you lose your IT staff to companies that care more for their staff—often those using Managed Service Providers to carry out their IT function or part thereof.

3) You’re facing technology challenges

IT managers today are having to keep up with an increasing number of new and evolving technologies: mobile, big data, virtual and augmented reality, artificial intelligence, the internet of things—the list keeps growing. The biggest challenge facing business today is of course security, with 80 percent of network teams dedicating more time on security than they did in 2016 - three out of four spent up to 10 hours a week on security. 

If you’re putting enterprise security at risk as you struggle to keep up with the fast pace of change across the technology landscape, you need to partner with a forward-thinking IT Managed Service Provider who can deliver the best features and products to your organisation. The best MSPs would always rather prevent problems for their customers than fix them.

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4) You’re a growing business!

If your business is in a growth phase, this means your strategy is evolving to keep up with your changing circumstances. You may be moving from focussing on winning new customers to building relationships, or optimising growth with existing customers. Business growth puts additional strain on an enterprise in the form of these challenges: cash flow and financial management, instituting the right systems and employing the best talent for their changing needs.

IT MSPs have the luxury of being able to focus and scale all or some of your IT functions, which typically means using the best tools and processes to solve your problems in the most efficient and cost-effective way possible.

So, you see the signs and think it’s best to bring on board an MSP to take care of your IT needs. Whether you want to improve your data centre facilities, security, IT infrastructure or infrastructure cabling, take a look at the the managed services that we offer. We're also offering a free consultation with one of our experts too...

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